FAQ's
Frequently Asked Questions (FAQ)
1. What products do you sell at ViralHub?
At ViralHub, we offer a carefully curated collection of trending and innovative products. From gadgets and lifestyle accessories to home decor and personal care items, we strive to bring you the best products that elevate your daily life. All our items are selected for their quality, functionality, and trend appeal.
2. How can I place an order?
Placing an order on our website is easy! Simply browse through our product categories, select the items you want, and click “Add to Cart.” Once you're ready, click on the shopping cart icon and proceed to checkout. You’ll be prompted to enter your shipping information and payment details to complete the order.
3. Can I modify or cancel my order after it's been placed?
Unfortunately, once an order has been placed, we begin processing it right away to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [your contact email]. We’ll do our best to accommodate your request before it’s shipped.
4. How long will it take to receive my order?
Our processing time is typically 1-3 business days. Delivery times vary depending on your location and the shipping method selected:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1 business day (available in select regions)
International orders may take longer due to customs processing.
5. What are your shipping charges?
Shipping costs are calculated at checkout based on your shipping address and selected delivery method. We offer free standard shipping on orders over $X (customize the threshold according to your store).
6. Do you offer international shipping?
Yes! We ship to a variety of international locations. Shipping costs and delivery times for international orders will vary depending on the destination. Please note that you may be responsible for any customs duties, taxes, or fees that may apply in your country.
7. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your package on the carrier’s website.
8. What if my order is lost or damaged during shipping?
If your order is damaged or lost during shipping, please contact us within 7 days of delivery. We’ll help resolve the issue by either issuing a refund or sending a replacement. Please keep all packaging and take photos of any damages, as this will help with the claims process.
9. How can I return an item?
We want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer easy returns within 30 days of receiving your order. To initiate a return, please contact our customer service team at [your contact email] with your order details.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
10. Do you offer exchanges?
At this time, we do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the item you want.
11. Is it safe to shop on your website?
Absolutely! We take your security very seriously. Our website is encrypted with SSL technology to ensure that your personal and payment information is secure. We also use trusted payment gateways for all transactions.
12. Can I modify my account details?
Yes! You can update your account details, including shipping address and payment information, by logging into your account and navigating to the "Account Settings" section.
13. I have a question that’s not listed here. How can I contact you?
If you have any other questions or need assistance, our customer service team is here to help! Feel free to reach out to us at support@viralhub.com or use the contact form on our website.